To be able to understand this more will take an example where the dive is not working, and it came in as DOA (dead on arrival) no signs of life. The drive was taken out of the enclosure and there was damage to the enclosure circuit board and on the board of the hard drive and the work only is 1 hour of labor. This job will cost £70, and the drive will be returned to the user if a heath check status for the drive confirms good health and user can continue to use the drive as normal.
The Drive arrived, and the customer is stating that the folder structure is there for short time and then the drive is gone for some time, and this is happening in cycle. After connecting to diagnostic recovery system, the drive reports multiple problem and only 80% of the data can be recovered. A folder structure can be provided to the customer to confirm the importance of the data based on the folder structure and then we confirm the cost and amount of the data possible to recover from the chart with the customer. Once agreed, the cost will be £295 +VAT as no parts were replaced on the drive.