Data recovery – the cost determination process Part 3

Category 2

Job 1
As the case above we can continue and say the customer needs some of the data which cannot be recovered without a replacement head for the drive. This means that the reading head degraded and in this case the head is not reading but did not damage the surface. After agreement on cost with the customer the head is replaced, and the requested data is recovered. The cost of this case is based on the model and brand of the drive including the time spent on the repair. And that means anything above this cost of the Category 1.

Job 2
Drive was reported falling from the desk while in use. This will most of the time mean a head replacement need and damage on the surface where the data is recorded. (An HDD is working on certain rpm as this allows the reading head to float a few micrometers above the surface of the media. Once the drive is dropped the gap disappears for a moment. This will cause a permanent damage to the media (platter). This will result in partial recovery only and will be very costly job and can cost for example £700+VAT. Like any precise repair job there is only a guess till the drive is examined so a solid quote is created for the customer.

The Damaged pins on the CPU or Motherboard

Today will point to the issue where some of the tech guys are getting to the point of failure while building their own desktops.
Most of us will try to put together a desktop. Usually, it works, and it is all straight forward.
But here and there the situation gets a bit difficult, especially if we know that everything went by the plan but there was something not 100% while placing the CPU- processor in the socket.
Yes, most CPU's today are without legs and some still are.
This is a situation where mistakes can be very costly.
And the damage is most likely on the side where the pins are. Often, this means voided warranty - as physical damage is a case closed for a manufacturer.
Most shops are not able to help here as this is very fine work and replacing or straightening pins on the CPU or motherboard is very fine work under a microscope,without the right tools the pins will simply snap what we then need to be replaced.
The best news here is that we are able to do this job with success and this means saving lots of money as any modern new CPU can cost easily £300 and a motherboard is a similar cost.
So, before you decide to replace the damaged part, please give us a call and we will do our best to fix the component and reduce the cost.

Battery facts to remember part 2

Battery must incur minimum on average 10 charging cycles per month, to keep good health.

What is a charging cycle? The charging cycle is when the battery is discharged to 0% and then charged to 100%.

How can you discharge to 0% if the battery doesn’t like to go under 30%???

The cycle counts as if you are at 100% and u use 50% and then recharge, this is 50% of a cycle.
Next day you use another 30% and then recharge to 100% again and so on.

The cycle, charging and discharging is based on cumulative process.

This means that until you used 100% as divided in parts, same apply to charging.

The last important fact is related to cycle count and in today’s battery you have about 500 to 1000 cycles to use depending on technology.

Average user complete a cycle in 2-3 days based in that the battery is in max capacity for average 2 to 3 years, based on technology.

I guess this explains lots of questions.

Laptop in a BAG issue Part 2

Did you ever take the laptop out of the bag, and it was super-hot?

As we continue with the transport issue, the other most usual case is when the laptop just stops working.
You open it ready to do the task and nothing is going on. Plugging the charger is not helping, holding the power button is not working…
We don’t know but often the laptop can open as the lid for some reason, lifts from the base.
The laptop starts and the lid closes in the bag while moving and you have no idea why the laptop is not starting.
Often the laptop has overheating protection, and this makes the laptop shut down and lock itself.
In the worst case scenario, the laptop continues to work, and the heat just builds up to the level where the components in the laptop are permanently damaged and it needs to be replaced. Most likely it is the processor - the graphics chip, the graphics chip - chipset or any other combination.
So most important is to remember to shut down the laptop before traveling and that will prevent this disaster from happening.

Laptop in a BAG issue Part 1

Did you ever take the laptop out of the bag, and it was super-hot?We always carry laptops with us. The standard is to slot it in with other items into a bag, suitcase, rucksack etc.
This is of course a normal procedure.
When this happens, we are not aware of the problems coming with this.
The laptop is in the bag coming with me and I’m on the tube or in a crowded place and as I’m trying to get to the other side of the crowd the bag is notched. I am not aware of this and when I got to work the laptop had a damaged screen. Often, after the flight same issue arises. The laptop is crushed by the weight in the Cargo area.
The most damaging moments for laptop in transport are shocks while on the go. Then this damages the LCD but more often the hard drive is affected.
As this occurs the laptop is not able to work anymore at normal speed or in worst case scenario the laptop just won’t boot anymore to the operating system.
This made scientist to come up with SSD (solid-state drive). The invention removed the movable parts from an HDD and works based on chips as storage. Sounds perfect at first look! But let’s don’t fool ourselves here.
The SSD has a controller chip (the boss) when this chip decides not to work anymore, in most cases the data cannot be recovered. This chip holds the encryption key. This is the key to opening the data on the storage readable for the user.

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